Mercedes-Benz India announces organisational changes

Mercedes-Benz India has announced couple of key organisational changes in its after-sales and marketing communications and CRM divisions. Devdutta Chandavarkar, currently Vice President, After Sales and Member of the Board of Management, Mercedes-Benz India has taken over the position of Director, After-Sales at Mercedes-Benz Middle East and Levant (MBMEL) in Dubai. Santosh Iyer, currently the Vice President, Marketing & CRM and Member of the Board of Management, has been promoted and will be taking the new responsibility of heading the After-Sales division of the Three Pointed Star in India

The new appointments will be effective from January 1, 2016

In addition to the above appointments, the Marketing & CRM and the Corporate Communications function are now split, and will continue to report to the Managing Director & CEO. Amit Thete, who is currently heading the Event Communications division, will be taking care of the Marketing & CRM function. Shekhar Das Chowdhury will now be heading the Corporate Communications function of the brand.

Roland Folger, Managing Director & CEO, Mercedes-Benz India commented, “Mercedes-Benz prides itself in providing newer responsibilities and novel opportunities to its employees’ world over. This approach not only promotes internal talent by giving them new opportunities to prove their excellence, but also is highly beneficial for the overall growth of the company and inspirational for others.”

Devdutta Chandavarkar has been associated with Mercedes-Benz for over 17 years and has played a pivotal role in shaping the aftersales function Mercedes-Benz India. Under his able leadership, Mercedes-Benz India has continuously achieved top results in After Sales and Training area and the brand’s performance in these areas has been highly appreciated by headquarters. He has also been instrumental in ensuring Mercedes-Benz topped the CSI scores in Aftersales twice in a row in the J.D.Power CSI Study.

Santosh Iyer, currently Vice President, Marketing & CRM is instrumental for Mercedes-Benz India’s success in reinforcing the brand image and communicating the dynamic face of Mercedes-Benz to the customers, through numerous innovative marketing campaigns. Under his stewardship, Mercedes-Benz India achieved No. 1 position in Brand Equity, not only in India, but also created a benchmark within the entire Mercedes-Benz family, globally. Under Santosh’s leadership, Mercedes-Benz India’s Customer Relations Management activity stepped up to the next level, resulting in enhancing customer satisfaction.